© Weco Beauty 2026
RETURNS & REFUNDS
Effective Date: January 2026
At Weco Beauty, customer satisfaction is important to us. Whether you’re a professional customer or purchasing through our retail store, this Returns & Refunds Policy explains how returns, exchanges, and refunds are handled.
1. RETURN ELIGIBILITY
Returns may be requested within 14 days of delivery unless otherwise stated.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and accessories.
- Be accompanied by proof of purchase.
The following items are not eligible for return:
- Opened or used beauty products
- Clearance or promotional items
- Products marked as non-returnable
2. HOW TO START A RETURN
To request a return, please contact our customer support team with your order details.
Once your request has been reviewed, we will provide return instructions where applicable.
Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.
3. REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–7 business days, depending on your payment provider.
Original shipping charges are non-refundable unless otherwise required by law.
4. EXCHANGES
If you wish to exchange an item, please contact us before returning your order. Exchanges are subject to stock availability and product eligibility.
Professional customers should contact their account representative or customer support for assistance with wholesale order exchanges.
5. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- Clear photos of the products and packaging
- A brief description of the issue
We’ll review your request and arrange a replacement, exchange, or refund where appropriate.
